Every Icyl piece is made to order and carefully packed for transit. Here's everything you need to know about how your order gets to you.
We currently ship across the United Kingdom and mainland Europe. UK shipping for coffee tables is a fixed flat rate. European shipping is quoted per order due to varying destination costs.
Full coverage across England, Scotland, Wales, and Northern Ireland.
Coffee tables: £XX flat rate
Mainland EU countries including France, Germany, Netherlands, Spain, Italy, and more.
Quoted per order at checkout
Worldwide shipping is something we're actively working on. If you're outside the UK and Europe and want to order, get in touch — we'll do our best to find a solution.
Every piece is made to order — nothing sits in a warehouse. From the moment you place your order, here's roughly what to expect:
You'll receive an email confirmation with your order details and estimated timeline.
Your piece enters the queue — printing, assembly, finishing, and clear-coating. This is where the weeks go.
Once complete, your piece is carefully packed for safe transit and handed to the courier. You'll receive tracking details.
UK orders typically arrive within a few days of dispatch. European orders may take a little longer depending on destination.
Total lead time: approximately 2–4 weeks from order to dispatch, depending on the piece and current queue. We'll keep you updated throughout.
These aren't small items — a coffee table is a large, sculptural piece that needs proper protection in transit. Every order is individually packed to ensure it arrives in the same condition it left the workshop.
As part of our quality assurance process, every finished piece is photographed and video-recorded before dispatch. This documents the exact condition your piece leaves in — giving both you and us a clear record and full peace of mind.
Because every Icyl piece is made to order — printed, assembled, and hand-finished specifically for your order — we are unable to offer refunds or accept returns. Each piece requires weeks of materials and labour that cannot be recovered once production begins.
We understand that's a commitment, which is why we take quality and packaging so seriously. Every piece is documented before it leaves the workshop so there is a clear record of its condition at dispatch.
If your piece is damaged in transit, contact us as soon as possible with photos. Every order is fully insured during shipping, and we will handle the courier insurance claim on your behalf to get the situation resolved. We're on your side — we want your piece to arrive perfectly, and we'll fight that corner for you.
UK shipping for coffee tables is a fixed flat rate. European shipping is quoted per order at checkout, as costs vary by destination. For smaller items and custom commissions, shipping is always quoted per order.
Yes. Once your piece is dispatched, you'll receive an email with tracking details so you can follow it all the way to your door.
Not as standard right now, but we're working on it. If you're further afield, reach out and we'll see what we can do.
Contact us straight away with photos. Every piece is photographed and recorded before dispatch and insured during shipping, so we have a clear record of its condition. We'll handle the courier insurance claim on your behalf — you won't be left to deal with it alone.
Because every piece is made to order — built specifically for you — we're unable to offer refunds or accept returns. We document every piece before dispatch to ensure quality, and all shipments are insured against transit damage.
Potentially — if you're local to our workshop just outside London, get in touch and we can arrange collection. It also saves on shipping costs.
Drop us a message and we'll get back to you. We're always happy to help with shipping queries, custom orders, or anything else.
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